ProBath's goal is to
make your online shopping experience as pleasurable as possible
offering the widest variety of high quality bath products
on the web. If there is any item you are searching for that
is not yet found in our online catalog, please call us at
1-888-853-4427.
We want to assure you
that personal information about our customers will not be
sold or rented to third parties. Occasionally, some of the
information you provide (such as name, address, e-mail address)
may be used exclusively by us to keep you informed about improvements
to the site and upcoming specials.
Shipping
All shipments are by Common Carrier Truck Delivery.
Shipping Cost Table |
| Delivery East of Mississippi River - No Liftgate Required |
$250.00 |
| Delivery East of Mississippi River - Liftgate Required |
$300.00 |
| Delivery West of Mississippi River - No Liftgate Required |
$300.00 |
| Delivery West of Mississippi River - Liftgate Required |
$350.00 |
| For multi-tub orders, cart will double cost of each unit delivery only. If liftgate is required, it will only reflect charge once per delivery. Call for details on multi-unit orders - 1-888-853-4427. |
Hours of Operation
We are available 7:30am
to 4:30pm Monday-Friday US EST at 1-888-853-4427. If no one
is available to answer your call during these times. You can
also FAX your order to 757-318-7050 or E-Mail to sales@probath.com.
Payment Options
ProBath, Inc. accepts
American Express, VISA, MasterCard, personal check and money
orders. Our online catalog offers the opportunity to pay securely
online . To make your purchase
electronically, you must complete the online order form, along
with your credit card information. Our online catalog offers
secure ordering of products through an AuthorizeNet gateway.
At the point of submitting your credit card information, you
will be redirected to a secure AuthorizeNet webpage to effectively
process your credit card. After this authorization, you will
be redirected back to the ProBath website. This ensures that
your information is processed securely so that it cannot be
read as the information travels over the Internet.
Telephone Orders
To place your order
by phone, complete the on-line order form and print a copy,
choosing Phone Order under "Other Payment Type"
when Payment Information page appears in order process. The
information from the order form will be of assistance to efficiently
placing your order by phone and allows for a hard copy invoice
for your records before the order arrives. Please be sure
to have your credit card information available when you call:
1-888-853-4427.
Fax Orders
To send your order
by fax, simply complete and print out your on-line order form,
choosing FAX when Payment Information page appears in order
process. All of your information, including credit card info,
should be printed out with your order form and FAX it to:
1-757-318-7050.
Mail Orders
To pay by check or
money order, simply complete our on-line order form, print
it out, and mail it along with your payment to:
Professional Supply
ProBath Division
1373 Air Rail Avenue
Virginia Beach, VA 23455
Please make your check
or money order payable to ProBath.
Note: Mailed check
orders will take longer to ship than with other methods as
orders will not be processed until checks have been verified.
Order/Purchase Policy
All shipments should
be opened and inspected for concealed freight damage before
signing the Bill Of Lading. ProBath will not be responsible
for freight damage that is discoverd at a later time.
Warranties are manufacturer's warranty
covering defect in manufacturing. Warranties do not include
construction or freight damage. Warranty is manufacturer repair
or replace.
Since all productcs are special orders,
all sales are final.
Credits for returns
are issued only to original purchaser after inspection at
Pro Bath's Virginia Beach facility.
IMPORTANT: Returned goods other
than defective or warranty, may be subject to a minimum 20%
restocking fee. Credit is based on the original invoice price
and excludes freight charges. It does not cover damage by
freight carrier or installation.
Report Freight Damage:
All shipments should be opened and inspected
for concealed freight damage before signing the Bill Of Lading.
ProBath will not be responsible for freight damage that is
discoverd at a later time.
Call the Customer Service Department at the
phone number below for a return authorization. Include these
details within the packaging of your return shipment. Then
send the package to:
Professional Supply
ProBath Division
1373 Air Rail Avenue
Virginia Beach, VA 23455
Customer Service Department
customersupport@probath.com
1-888-853-4427
Monday - Friday
7:30 a.m. - 4:30 p.m. US Eastern Standard Time
International Orders
At this time, ProBath
does not accept international orders.
Support E-Mail Contacts:
Sales
Dept.
Customer Support
Product Information
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